Refund policy

Exchanges

We do not offer exchanges. Please request a return and place a new order instead. Replacements provided for damaged, defective, or incorrect items are remedies for order issues and are not general product exchanges.

We want you to love your AERWOOD ritual. If you're not completely satisfied, we offer returns within 30 days of delivery.

How to Start a Return

Email us first. Contact support@aerwood.com within 30 days of receiving your order. Include your order number and the reason for return.
Get your return instructions. Our team will reply within 24 hours with the correct return address and step-by-step instructions for your order. Approved returns should be sent to AGUILAR JH LLC, 124 N California St, Chandler, AZ 85225, United States. Please wait for authorization before shipping anything back — items sent without authorization may not be refundable. Items must be unused, in original condition, and in original packaging.
Receive your refund. After we receive and inspect your return (usually within 3 business days), we'll issue your refund to the original payment method within 5 business days. Depending on your bank, it may take an additional 5–10 business days to appear on your statement. We'll email you when the refund is processed.

Return Method and Labels

Returns are accepted by mail only. We do not include a prepaid return label in the original package. For change-of-mind returns, the customer is responsible for obtaining and paying for the return shipping label. For damaged, defective, or incorrect items, AERWOOD will provide return instructions and cover the approved return shipping cost.

Who Pays for Return Shipping

Change of mind: Customers cover return shipping. Original shipping costs are non-refundable.
Damaged, defective, or wrong item: We cover return shipping and send a replacement or full refund at no cost to you. Email us within 7 days of delivery with a photo of the issue, and we'll make it right.